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Sent from email address is using random address names

Randy Clark
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May 28, 2025

We are having issues with the "sent from" email address on emails from Jira. It is showing random email names. This started occurring around April 11th-15th but only on a few emails. But it has occurred more frequently since that time to almost 100% of the time now. Any reasoning why this is occurring?

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1 answer

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Benjamin
Community Champion
May 28, 2025

HI and Welcome @Randy Clark ,

 

Your issues seem to be related to email bouncing based on those atlassian bounce emails.

 

Would recommend to check this knowledge base out in this regards:

 

https://support.atlassian.com/jira/kb/troubleshooting-bounce-emails-from-bounceatlassiannet/

 

It seems to match your issue. Hope this helps.

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