Service Desk Widget Doesn't Load

[Tim Mierzwa]

When looking to configure the Service Desk widget, I click:

Settings>Widget

Unfortunately, I am presented with the following error message: 

"We can't load the widget right now. Try again in a little while."

I have tried on numerous occasions which suggests it isn't time based but, is instead, a configuration issue. Any help resolving would be appreciated.

[Magic Mike]

Hi @Tim Mierzwa , did you already tried what is mentioned on that answered question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-Widget-Doesn-t-Load/qaq-p/840910  ?

[Tim Mierzwa]

How do I  Check if the system user Jira Service Desk Widget is active ?

[Tim Mierzwa]

Those answers provided did not work

[Magic Mike]

Did you try a different browser?

[Tim Mierzwa]

Yes, did not help

[Magic Mike]

look at that : https://community.atlassian.com/t5/Jira-Service-Desk-questions/quot-We-can-t-load-the-widget-right-now-Try-again-in-a-little/qaq-p/1209748

looks pretty similar. @Angélica Luz  can you help on this one please? It looks similar to an issue you solved a few months ago.

[Angélica Luz]

Hi @Magic Mike,

Thank you for reaching out!

I ran the same API POST call and it returned 200 as well. @Tim Mierzwa, can you please test the widget again?

Also, I saw that a ticket was created with our support about this issue, so if what I did doesn't resolve the issue, the support engineer will escalate the issue for the widget to be installed.

Regards,
Angélica

[Tim Mierzwa]

@Angélica Luz Nope, it still didn't work