Service Desk Widget appears broken when posting

[Peter Tweed]

Widget (Service Desk / widget that is embedded in a webpage) is showing an error when posting API details taken from browser dev tools to URL (redacted) https://jsd-widget.atlassian.com/api/embeddable/XXX/request?requestTypeId=144 

It is a simple radio button with two options and we haven't tried to touch any widget java code (doesn't matter where we embed it).

From browser dev tools:

API Request:

{"fields":[{"id":"customfield_10399","value":"11048"},{"id":"customfield_10396","value":"test.test.com"},{"id":"description","value":"test please delete"},{"id":"email","value":"dummy@redacted.com"}]}

API response:

{     "friendlyReason": {         "title": "We couldn't create a request",         "body": "Map<String, String> expected for field with id customfield_10399 "     },     "technicalReason": null }

Anything we could be doing wrong?  I'm sure this widget was working last week without issue!

[Peter Tweed · Accepted solution]

Atlassian support were able to replicate the issue on an internal test system and their dev team has now pushed out a fix for the underlying issue.  Internal support ref is JST-1027424 in case someone else runs into the same thing in future!

[Christopher Yen]

Hi @Peter Tweed , welcome to the community.

If there hasn't been any changes on your side and the widget was working last week without issue I would try reporting a bug to Atlassian Support.

I don't see any incidents on Atlassian's statuspage but I did see a similar community post so might be something to let Atlassian Support know about here

[Peter Tweed]

Thanks - yes - I have a support ticket raised.