We are trying to grant service desk users with permission to access a particular Jira Service Desk project. We have granted them project level access as well as global permissions in user management to the 'jira service desk user role' and selected the Jira Service desk licence to on (green)
However, they are still unable to access Jira Service Desk and on their menu we notice they have 'Try' next to the Jira Service Desk Icon.
Is there a reason their access keeps getting automatically revoked even though we keep adding them back in as a service desk user?
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