Set Reporter from Custom Field (single selector)

[Eric Younkin]

Hello, I have a form that uses custom fields (single selector) to select multiple people in assigned roles (agent 1, agent 2, agent 3), and an automation that creates work items for each agent selected (Issue 1, Issue 2, Issue 3)

Is there a way I can set the reporter for each of these newly created work items by using the single selector custom field? The agent names match the Jira User names. I'm also open to switching these to email addresses for a direct match if that would make it viable.

I can't user User Picker fields because I have to use agent 1, agent 2. etc. custom fields in many different areas of the automation.

I've tried a separate automation that references the custom fields and then selects the correct reporter from the dropdown list, and shows it's successful, but then sets Reporter to "anonymous".

Any ideas?

[arielei]

Hello @Eric Younkin 

Sure, in your automation, where you do the action of creating new work-items, you can set fields when you create it, so simply add the reporter and then click on the three dots and select COPY, then simply select to Copy from trigger.

[Eric Younkin]

Thanks, but that won't work, unfortunately - The reporter from the original issue is only the one that submits the form. The form will have several Agent selections on it (that are each different single selection custom fields), and the new issues created in the automation need to set the reporter as the person in that single selection custom field.