Set Reporter from a custom field

[Erik Pastor]

Right now, I'm receiving the email address from the reporter via a 3rd party tool in a custom field.

I only have the email and the reporter is already created.

I'm trying to do it via Automation for Jira.

I tried to set the reporter.emailAddress but I ended up having the reporter as anonymous.

Is there any way to do it only having the email from the reporter?

[Peter Wilson (FITLG)]

I also have this issue, @Erik Pastor or @Petter Gonçalves  has there been any update?

[Petter Gonçalves]

Hello Erik,

Thank you for reaching out.

Per your description, it seems that when an issue is created in your site, you would like to add the value of the customfield_10178 as the reporter of the issue using Automation for Jira. Is that correct?

If that's what you are trying to do, you can simply use smart values to copy the value from the custom field directly to the reporter field. This is the rule you must use:

For more information about Smart values, you can check the documentation below:

Smart Values 

Let us know if you have any questions.

[Erik Pastor]

Hi!

Thanks for the quick reply! I tried as you said but I still receive an error: "Account ID erik.pastor@domain.com does not exist. (reporter)" even this mail exists on Jira.

[Petter Gonçalves]

Hello Erik,

Please, confirm the following information so we can better troubleshoot the problem:

1 - The user you are adding as the reporter (erik.pastor@domain.com) is added as a service desk customer or a Jira user? Can you double-check you've added him to Jira with the exact same e-mail you're using in the Automation?

2 - Can you manually create a test issue and check if you can add him as the reporter?

3 - Check if the project role related to the apps (atlassian-addons-project-access) in your Jira is probably added to the edit issue permission under Project Settings > Permissions.

Let us know your results.

[Erik Pastor]

Hi! Thanks for the reply.

1 - Yes, I tried and the user is a Jira user. The email is the same.

2 - I can manually add the user as a reporter with the name and the email.

3 - Checked and it's added. I can change other fields with automation.

Thanks!

[sana]

Erik, try the first solution here: https://community.atlassian.com/t5/Jira-Service-Management/Set-Reporter-from-a-custom-field/qaq-p/1008485