Is there anyway to do this yet without an add-on product? We need the SLA timer to start on the due date, not the date the ticket is submitted and I'm still not seeing any way to do this.
Hello @NoName !
I see that you prefer not to use add-ons, but unfortunately, Jira does not have a built-in option to start an SLA based on the due date.
This specific need can be addressed with add-ons developed for Jira. My team has created one that we also use ourselves because it’s incredibly convenient.
You can try a 30-day trial version to see if it fits your needs and resolves your problem. Hope I can help you resolve your issue! Below, I’ll show you how to set this up using our add-on:
To configure an SLA to start from the due date instead of the ticket creation date, you need to:
You can set the countdown of the SLA to the due date of a specific project. To make it, choose ‘Resolution date’ and then ‘Field value based’.
That's all!
For detailed information, you can read our documentation!
I hope you find this helpful!🙌
Feel free to let me know if you have any questions.
I'm looking for a way to do this without add-ons. Paying thousands of dollars for something that should be a standard built-in setting, is quite ludicrous honestly.
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