Sharing issues for customers
Geoffrey Jonkers
Contributor
Hi all,
I hope that someone could help me further here.
We got reports from customers that they are unable to share tickets with other customers.
However, when you enter the full email address there is no issue. Just searching on the name is not working. I thought
our settings are set up correctly.
I've attached some screenshots.
2 answers
1 accepted
Anusha A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
On customer sharing, please could you choose the third option and see how it goes.
Regards,
Anusha A
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