Show Attributes of objects in Customer Ticket view

[Patrick]

My goal is that the "customers", which in my case are internal people (mostly confluence users) who should be able to approve their assets. The problem I have is, the customer ticket view shows only the name of an object. So just "Laptop-01" for example, no attributes.

In the request form itself, in the dropdown I can make certain attributes visible, but in the issue view of the customer it's not visible anymore for some reason.
Is there any way to do that? I've also tried adding a form to the ticket, but that one also shows only the name of the object.

If that's not doable via a setting change, maybe some kind of automation could populate the description with all the assets and certain attributes, I guess?

[Murat Seven · Accepted solution]

Hi @Patrick and Welcome to the Atlassian Community!

You can create an Automation for Jira with the "Edit Issue" action and Smart Value.

If the Object is present in a customfield of the issue, you can use the Smart Value. {{issue.customfield_XXXXX.objectAttribute}} (e.g. {{issue.customfield_10010.Name}})

If my answer has addressed your question satisfactorily, please consider clicking on the Accept Answer button.

Best,

Murat Seven

[Patrick]

This is perfect! Thank you

In case other people see this, I've adjusted the formatting so it shows each object in a list instead of separating it with a comma.

{{#issue.customfield_10130}}
* {{Name}}
{{/}}

or if you want to display multiple attributes

{{#issue.customfield_10130}}
* {{Asset Tag}}
* {{Name}}
----
{{/}}