Startup of Service-Desk which installed on Jira failed with errors in log below. What we need to do?

[Бабинец Богдан]

___ FAILED PLUGIN REPORT _____________________

1 plugin failed to load during JIRA startup.

'com.atlassian.servicedesk.servicedesk-canned-responses-plugin' - 'Service Desk Canned Responses Plugin' failed to load.
Application context initialization for 'com.atlassian.servicedesk.servicedesk-canned-responses-plugin' has timed out waiting for (|(&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.context.SubstitutionContextManager)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.context.SubstitutionContextManager))(&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.rendering.wiki.WikiMarkupContentRenderer)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.rendering.wiki.WikiMarkupContentRenderer))(&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.variables.AvailableVariableManager)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.variables.AvailableVariableManager)))

It has the following missing service dependencies :
&wikiMarkupContentRenderer of type (&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.rendering.wiki.WikiMarkupContentRenderer)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.rendering.wiki.WikiMarkupContentRenderer))
&wikiMarkupContentRenderer of type (&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.rendering.wiki.WikiMarkupContentRenderer)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.rendering.wiki.WikiMarkupContentRenderer))
&substitutionContextManager of type (&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.context.SubstitutionContextManager)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.context.SubstitutionContextManager))
&substitutionContextManager of type (&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.context.SubstitutionContextManager)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.context.SubstitutionContextManager))
&availableVariableManager of type (&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.variables.AvailableVariableManager)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.variables.AvailableVariableManager))
&availableVariableManager of type (&(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.variables.AvailableVariableManager)(objectClass=com.atlassian.servicedesk.plugins.variablesubstitution.internal.api.variables.AvailableVariableManager))

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-canned-responses-plugin-4.2.2-REL-0002.jar
8 plugins are unaccounted for.
Unaccounted for plugins load as artifacts but fail to resolve into full plugins.

'com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin' - 'Service Desk Automation Modules Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-automation-modules-plugin-4.2.2-REL-0002.jar

'com.atlassian.servicedesk.application' - 'JIRA Service Desk Application' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/jira-servicedesk-application-4.2.2.jar

'com.atlassian.servicedesk.public-rest-api' - 'JIRA Service Desk Public REST API Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/jira-servicedesk-public-rest-api-plugin-4.2.2-REL-0002.jar

'com.atlassian.servicedesk.servicedesk-knowledge-base-plugin' - 'Service Desk Knowledge Base Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-knowledge-base-plugin-4.2.2-REL-0002.jar

'com.atlassian.servicedesk.project-ui' - 'JIRA Service Desk Project Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-project-ui-plugin-4.2.2-REL-0002.jar

'com.atlassian.servicedesk.plugins.automation.servicedesk-automation-then-webhook-plugin' - 'Service Desk Automation Then-Webhook Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-automation-then-webhook-plugin-4.2.2-REL-0002.jar

'com.atlassian.servicedesk.servicedesk-notifications-plugin' - 'Service Desk Notifications Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-notifications-plugin-4.2.2-REL-0002.jar

'com.atlassian.servicedesk.servicedesk-variable-substitution-plugin' - 'Service Desk Variable Substitution Plugin' is unaccounted for.

It was loaded from /srv/application-data/jira/plugins/installed-plugins/servicedesk-variable-substitution-plugin-4.2.2-REL-0002.jar

[Adrian Stephen]

Hi @Бабинец Богдан 

Please try the suggestion here:

• https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-server-startup-failed-error-394464512.html
• https://confluence.atlassian.com/jirakb/jira-startup-fails-with-message-that-required-plugins-are-not-started-254738702.html

[Бабинец Богдан]

Thank you, but our Jira uses H2 database instead of PostgreSQL, and it's not obvious how to make an SQL query to it. Can be Service Desk installed over Jira on H2 database at all, or we need to migrate to PostgreSQL first?