Status Colors(Blue or Gray) when SLA is paused/running

[RenatoLL]

Hello friends,

Is there any standards to follow when talking about status colors?

For example
Blue color should be when SLA is running
And Gray when it is paused?

Or vice-versa?

Thank you Very much.

[Omar Mohamed Fathi]

You cannot customize SLA colors , but you can customize SLA according to the status ofcourse

[Fabio Racobaldo _Herzum_]

Hi @RenatoLL ,

currently you can't customize SLA colors. There is an open request for that https://jira.atlassian.com/browse/JSDCLOUD-4535

Hope this helps,

Fabio

[RenatoLL]

Hello @Fabio Racobaldo _Herzum_ 

Thank you for your response.

I know i cant be customized.

But for SLA proposes, for example, should i use Gray (SLA paused) and Blue (SLA running) or vice versa.
Is there any recommended way to use them, on Service Management + SLA?

[RenatoLL]

or something like Best practices

[Fabio Racobaldo _Herzum_]

ITIL doesn't define specific best practice referring to colors.