Status automation from an associated ticket

[Barbara Ouhab]

Hello,

I would like to create the following automation:
Trigger:
- when the status of the associated ticket (which is in a JIra Software) is changed to : "in progress"; "complete"
Then
- update the Jira Service ticket status with the same status.

[Avinash Bhagawati _Appfire_]

Hi @Barbara Ouhab Welcome to the community !

Note that you can create automation with "issue transitioned" trigger in software project and please find below sample automation. Assuming you establish a link between software and service ticket. Additionally, you can further customize using additional conditions for specific issue types.

Thanks,
Avinahs