Status filter not showing properly in the requests tab

[saraa]

The status filter in the requests tab doesn't show the correct results. For instance, when the open status are selected it shows the open tickets and closed/canceled tickets as well. 

Even though, they are correctly displayed as closed in the closed status.

[Trudy Claspill]

Hello @saraa 

Welcome to the community.

Do the closed and cancelled tickets have a value in their Resolution field?

[saraa]

Hi Trudy,

Thanks for you reply, yes indeed there is a value in their resolution field.