Stop Batching email notifications in Jira Service Desk

[Антон Райцин]

Hi everyone.

In Jira Documentation there is а page witch contains information about Customer notifications in Jira Service Desk. It says that "These notifications are not batched, and you can’t choose the frequency of sending them — every notification is sent in a separate email after an event occurs." But in real life it's a lie! If issue was updated many times in short time, Jira SD will batch all changes all together in one notification. Example screenshot (sorry it's in Russian). 

The notification message template was configured with only ${message.content} variable. 

Is there any ability to get rid of Jira Service Desk Customer notifications batching?

[Adam Rypel _MoroSystems_ · Accepted solution]

Hi all,

I have checked directly with Atlassian team, the notifications are batched, unfortunately there is not a possibility to change them or turn the batching off:

As for the customer notifications, they are batched with a period of 1 minute. Unfortunately, it is not possible to customize these notifications.

Regards,

Adam

[Антон Райцин]

Why!? Why there is no such ability? Does they say something about plans for such feature implementation?

[Adam Rypel _MoroSystems_]

Hi,

that is all the info I've got. I suppose they would implement this feature if it gathers enough interest - you can find this feature request here and vote for it https://jira.atlassian.com/browse/JRASERVER-68967

Adam

[Антон Райцин]

43 votes over 1,5 year..... It seems that it will never been fixed(((

[Lee]

I also appear to be experiencing this issue

[Adam Rypel _MoroSystems_]

I have a same problem - are there some settings for this?