Stop editing Filed for Service desk agent

[Mohamed Saad Taha]

Dears.

Iam using JSM datacenter version and I want to control editing certain filed EX: (Line manager) even from JSM agent after issue opened ?

[Kristopher Perez · Accepted solution]

This needs to be adjusted at the Screen Scheme level.

Remember that each issue type has a screen scheme associated with it, and the operators are "Default" (All functions not defined), Create, Edit, View.

You can leave the field on the Create and View operator and remove it from the Edit operator.  This will entail copying the screen with all the fields currently on it, remove the field on the copied screen, and finally adjust the screen scheme.

This will render the field uneditable by everyone post creation.

As a bonus, if you need the field editable by a few select people, you can leverage a specific transition with a condition (say users in a group or role are the only ones who can use the transition) and add the Default screen to it so there is a bit of flexibility for a few select people.

Hope that helps.

Kris

[Mohamed Saad Taha]

@Kristopher Perez 

thanks a lot for your reply.

it is not exactly what I need to do but it is so useful.

what I need at certain workflow status certain to control certain filed without transition

Something like jira.issue.editable Property but for certain fileds 

I found for comments and for assigne but i need other filed to be controled    

[Mohamed Saad Taha]

This is example

1- jira.permission.comment.denied disables
comments when an issue has a particular status. For example,
you can add this property to a resolution status if you don't
want users to comment after
an issue has been closed.

When comments are disabled completely, they’re not available
on transition screens.

2-jira.permission.attach.denied disables

[Kristopher Perez]

Workflow properties can be used to modify quite a few attributes, but as it relates to locking custom fields there are no options beyond the ones you just mentioned.

https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html

Kris

[Mohamed Saad Taha]

@Kristopher Perez  

Thanks a lot appreciated 

[Kristopher Perez]

Happy to help :)