Suppression list for emails.

[Ian Frawley]

Hi,

I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they are our scrum master.

Kind Regards,

Ian

[Bruna Silva]

Hello @Ian Frawley,

Thank you for reaching out to Atlassian Community!

I noticed that you have already opened a support ticket and it seems that the issue has been resolved.

To help the community and provide more information, you can find details about users on the suppression list in this document:

• Users and JSM customers not getting Jira Cloud emails because of bounces