Tell me where to look at the handler settings?

[Cortel LLC]

Good day!
Tell me where to look at the handler settings?
The fact is that the templates for the client come normally (picture in the attachment)
In automation, it is necessary to register so that the message that came from the client
was sent to a group of jira agents (this stage is taking place) and was correctly displayed in the letter.
In automation it is written like this: (see Automation.jpg)

Here is a letter sent: (Sent letter.jpg)

This is how the email is displayed when received by agents: (Received email.jpg)

[Cortel LLC]