The configured request type has a large number of visible required fields.

[Nevra Yavuz]

Hi Everyone,

I did something wrong when I tried configuring some rules and workflow issues. But I could not find what is affected to this problem.

The problem is that I can usually respond to all tickets queued in Service Management, but this time, I did not receive an email.

When I checked the processing log I saw the description that I wrote below.

"The configured request type has a large number of visible required fields."

I checked all the areas I changed, but the situation remains the same.

How could I fixed it need helps.

Thanks

[Vijay Dadi · Accepted solution]

hello @Nevra Yavuz ,

If this is the case, you can remove the fields from view screen which are not needed.

Vijay

[Nevra Yavuz]

Hi @Vijay Dadi,

This is not the case, I did something wrong and now if someone opens a new ticket we cannot see it in the queue. When we check the logs it says this alet. 

So I need to help to configure it. 

Best Regards