Ticket notification issue

[Mahesh Yadav]

Dear All,

When anyone within the organization creating a ticket in Jira via email, the notification is sent to all members within the organization.

Requesting you to please support to get this fixed. 

[Igor Medeiros - Modus Create]

Hi @Mahesh Yadav

On Jira Cloud, you can go to Project Settings > Notifications > Customer Notifications.

On this screen, you'll find an option called Organization added that is responsible for sharing tickets with organization members.

Then, you can disable or enable it as you wish.

However, if you are looking for more powerful tools that would allow you to fully manage your notifications, then I would like to suggest our app Notification Assistant for Jira.

The app provides you with functionalities that allow fully customizing templates, notification schemes, and more.

Feel free to reach out.

[Sanam Malleswari]

Hi @Mahesh Yadav ,
enable an issue is created notification to all members as required.

[Mahesh Yadav]

Dear @Sanam Malleswari ,

Thanks for your response.

Could you please share the steps where I can make the changes?