Ticketing software

[Jan Šimek]

Hi, I am looking for complete ticketing software solution, which hopefully can be offered by JIRA service management. 

I am working for a Telco company and I need to setup good ticketing software which shall last in the future and will not be much complicated.

For that I would love to build it, so that every ticket which will come to our email, will then go to JIRA and will create a ticket, which will be assign to some exact person. 

As we are dealing with customers and suppliers in these cases I would love to ask how would you build it. As tickets shall probably be coming from customer side to JIRA and then after resolution in our own system, we will raise a ticket with exact issue on one or more of our suppliers, which after solving issue will send us information about solving ticket afterwards and we will then revert back to our customer. I would like to ask how to start with all of this? How to connect email to JIRA and how to filter, so that only some emails - only ticket will be going to JIRA?  Also is there any need to make a database of our customers/suppliers or is it not needed? also how to setup JIRA, that it will send automatic replied for tickets to come? Also is there any possibility to change the appearance of our UI, so that it look a bit more friendly?

Thank you

[kuldeep Singh · Accepted solution]

@Jan Šimek

As per your requirement -Jira service management project suits best.

Please follow the below knowledge base, 

https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide

This will help you in creating and configuring Jira service management. If you need any other support related to this, please let us know.

Thanks.

[Jan Šimek]

Hi, thanks, but it did not help me even slightly. Going for Quick Start guide is not help, sorry.

[Jan Šimek]

Nevermind I will find a way on my own.