Time to first response SLA bug

[Prabhashankar Rai]

I Have 2 tickets where the time to first response SLA shows as paused , i have not kept any pause condition for this SLA and finish counting is at 'when ticket enters done category'

both tickets already completed but still TTFR SLA shows paused 

How do i fix this

[Anusha A]

Hi Prabhashankar,

Thank you for reaching out to the Atlassian Community! To ensure we can effectively assist you with this case, I have created a support ticket on your behalf. You should have received an email notification confirming this.

Regards,

Anusha A

[ElizabethWilson]

Thank you so much for the suggestion. 

[Jeroen Poismans]

Hi!

Can you show your SLA configuration for this SLA?

Possibly the SAL went into pause and no condition for restarting was ever met?

Jeroen

[Prabhashankar Rai]

[Prabhashankar Rai]

SS of the configuration

[Prabhashankar Rai]

[Prabhashankar Rai]

If i simply click on edit and save it gets fixed(Met) but in sometime it again comes to pause

[Jeroen Poismans]

Hm, weird indeed but I see someone from Atlassian has replied and opened a support ticket for you. Better follow up on that.