Track coins/credits/effort to allow customer payments (preferably with reporting)

[Maarten Sch]

Hi everybody

In our organization we use JIRA Service Desk (Cloud) to allow our customers to log issues they are having with their software. We are in a paid model of support so we track the amount of time spent on a ticket and translate that into coins/credits (to be concrete: 15m of support equals 1 credit). Our customers have a specific amount of credits (linked to their licenses). Ofcourse they can always purchase more credits in support bundles.

To help us out with reporting/tracking/invoicing we are looking for any (creative) ways to:

- Link to a separate issue how much credits have been used (preferably automaticaly using a formula based upon the time registration)

- Report back to our clients how much credits the issue has taken OR plan B: how much time have been spent on their issue

These things - even reporting back the time taken - seem difficult (impossible?) to do. I hope that I am missing something here?

Thanks in advance for allowing me to pick your creative brains! ;-)

[Tyler Merritt]

I see this is from 2019 and didn't get any answers. Were you able to make progress on this? Looking for similar solution

[Maarten Sch]

Hi Tyler!

I'm afraid I haven't got any answers indeed. Would still be interested in this use case!

Can't be that we are the only ones using JIRA like this :-)