Translate key value to name value

[Deleted user]

We would like to have insight in which departments ask which questions in our portal. In our Assets we store the department our customers work at and via automation rules we put this value on the issue. The problem is, the Key-value is logged, not the name related to the key.

For instance: if someone works at the IT-department, the name on that Asset is 'IT' but the value displayed on the issue is 'AP-533'.

Is there a way to display the value related to 'AP-533'?

[Riley Venable]

You can use the field labels and/or IDs to search on these system field types. For example, if you wanted to only show a list of laptops owned by the current Assignee, you could configure the Filter Issue Scope (AQL) field by typing objectType = “Laptop” AND "Owner" LIKE ${assignee.label}. In this case, each laptop would have an “Owner” attribute that corresponds to the name of the assignees in Jira.

[Mark Segall]

Hi @[deleted] - There are two parts to this:

1. In your asset field, you can configure which fields are shown
2. In the asset object type configuration you need to set which field you want displayed (by default, it is Name)