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Unable to access after incorrect SSO configuration

peter.pippo
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September 1, 2025

Good evening, I have a serious issue with my admin account. I can no longer access my portal after integrating authentication via SSO.

What can I do?

I cannot even contact support because once I log in, my account appears to be disabled.

 

Screenshot 2025-09-01 alle 16.58.37.png

2 answers

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Matteo Vecchiato
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September 2, 2025

Hi @peter.pippo ,

Welcome to Atlassian community. I would recommend to open a ticket in the official Atlassian support: https://support.atlassian.com/requests/ 

Regards

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peter.pippo
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 1, 2025

my site is gruppomolise.atlassian.net

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