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Unable to add user to customers

Roger Rosas
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 24, 2022

I get an error that the email is invalid. Verified the email is exactly how its supposed to be and it's a valid email. I have added several other users with no issues. I have also added newly created emails with no issues. This more established email won't be added. Any thoughts?

I was able to add emails not in our internal user directory with no issues.

 

ROGER-PERSONALW.2-24-2022.7.14.38 AM.000.jpg

1 answer

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Answer accepted
Fabio Racobaldo _Catworkx_
Community Champion
February 24, 2022

Hi @Roger Rosas ,

welcome to the Atlassian community!

Please reade this troubleshooting guide https://confluence.atlassian.com/jirakb/unable-to-add-or-invite-a-jira-service-management-customer-1103077626.html

Let me know if it helped!

Fabio

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