Unable to raise request through Customer Portal

[Bryan Adler]

This question is in reference to Atlassian Documentation: Setting up service desk users

My company has added the LDAP to our instance of Service desk, unfortunately it is not letting anyone raise a request through the customer portal unless they have a license. From reading, anyone with an account should be able to raise a request. What could be causing this?

[jesonir]

@Bryan Adler Manage to figure this out.

Customer Portal is accessed through a separate link.

To access your customer portal, click Customer channels in the project sidebar, then the link Visit the portal.

[jesonir]

Im having the same issue. 

@Bryan Adler did you manage to resolve the issue?

[Steven F Behnke]

It implies you haven't set Request Security up correctly or that the users aren't added as non-licensed Customers. I'm not sure how to help you troubleshoot without more information though.