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Upgrade problems to Service Management 4.20.1: Plugins fail to start

Ernest Kim
Ernest Kim
Contributor
November 3, 2021

I have a JIRA Server that has Software and Service management on it. I recently upgraded Software to 8.20.1. I tried to upgrade Service Management to 4.20.1, but the upgrade did not go well at all. A lot of the plugins for Service Management fail to start. 

I've tried:

* Uninstalling and re-installing via the web UI

* Clearing the plugin caches

* Extending the time out to 600 seconds (that makes for a loooong boot)

None of these seem to help. Does anyone have any ideas? 

 

Below is a clip from the logs:

2021-11-02 23:18:36,279-0400 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-components' never resolved service '&beanBuilderFactory' with filter '(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))'

2021-11-02 23:18:36,279-0400 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.jira-issue-nav-components'

org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.issue-nav-components' has timed out waiting for (&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)

        at java.base/java.util.TimerThread.mainLoop(Unknown Source)

        at java.base/java.util.TimerThread.run(Unknown Source)

2021-11-02 23:18:36,285-0400 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.issue-nav-components, config=osgibundle:/META-INF/spring/*.xml))

org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.issue-nav-components' has timed out waiting for (&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)

        at java.base/java.util.TimerThread.mainLoop(Unknown Source)

        at java.base/java.util.TimerThread.run(Unknown Source)

2021-11-02 23:18:36,285-0400 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.jira.issue-nav-components], unsatisfied dependencies: Dependency on [(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))] (from bean [&beanBuilderFactory])

org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.issue-nav-components' has timed out waiting for (&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)

        at java.base/java.util.TimerThread.mainLoop(Unknown Source)

        at java.base/java.util.TimerThread.run(Unknown Source)

2021-11-02 23:18:36,572-0400 Spring DM Context Creation Timer WARN      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Timeout occurred before finding service dependencies for [NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.jira-projects-plugin, config=osgibundle:/META-INF/spring/*.xml)]

2021-11-02 23:18:36,573-0400 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-projects-plugin' never resolved service '&servletForwarder' with filter '(&(objectClass=com.atlassian.web.servlet.api.ServletForwarder)(objectClass=com.atlassian.web.servlet.api.ServletForwarder))'

2021-11-02 23:18:36,573-0400 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.jira-projects-plugin'

org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.jira-projects-plugin' has timed out waiting for (&(objectClass=com.atlassian.web.servlet.api.ServletForwarder)(objectClass=com.atlassian.web.servlet.api.ServletForwarder))

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)

        at java.base/java.util.TimerThread.mainLoop(Unknown Source)

        at java.base/java.util.TimerThread.run(Unknown Source)

2021-11-02 23:18:36,581-0400 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.jira-projects-plugin, config=osgibundle:/META-INF/spring/*.xml))

org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.jira-projects-plugin' has timed out waiting for (&(objectClass=com.atlassian.web.servlet.api.ServletForwarder)(objectClass=com.atlassian.web.servlet.api.ServletForwarder))

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)

        at java.base/java.util.TimerThread.mainLoop(Unknown Source)

        at java.base/java.util.TimerThread.run(Unknown Source)

2021-11-02 23:18:36,582-0400 Spring DM Context Creation Timer ERROR      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.jira.jira-projects-plugin], unsatisfied dependencies: Dependency on [(&(objectClass=com.atlassian.web.servlet.api.ServletForwarder)(objectClass=com.atlassian.web.servlet.api.ServletForwarder))] (from bean [&servletForwarder])

org.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.jira-projects-plugin' has timed out waiting for (&(objectClass=com.atlassian.web.servlet.api.ServletForwarder)(objectClass=com.atlassian.web.servlet.api.ServletForwarder))

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)

        at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)

        at java.base/java.util.TimerThread.mainLoop(Unknown Source)

        at java.base/java.util.TimerThread.run(Unknown Source)

 

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2 answers

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Danielle McGrath
Danielle McGrath
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April 7, 2022

Hello, we are experiencing the same issues. Is there a resolution??

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Juan Ramón Alonso García
Juan Ramón Alonso García
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December 23, 2021

Same problem here but with JSM 4.20.2 + Jira Software 8.20.2. Sometimes it boots fine, sometimes not. Restarting the service does the trick... but something is not fine here. 

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Kal
Kal April 4, 2022

Here at WSU, in our test environment we are experiencing a similar issue since upgrading to 4.20.7/8.20.7 from 4.13.2/8.13.2. Every time we update a plugin its takes Jira down. We have to reboot server to get it to come back up again. We will not be upgrading production until this is resolved.

I am looking forward to a fix. Thanks for this post. 

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