There isn't any native capabilities in Jira at this time that would allow you to accept a SMS message and create a ticket from it. You could use a tool like Power Automate which has connectors to various SMS platforms that could trigger off of a message and then use the Jira connector or API to create your ticket.
Yes there is a way. There is a marketplace app called Omnichat for Jira Service Management which supports SMS and whatsapp and creates tickets in jsm Projects Good luck
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