User had submitted Jira request in portal and did not received email notification.

[CWS Sau Wen Chong]

Hi Jira Support,

User had submitted Jira request and did not received email notification.

I had check the email, did not received the notification.

I tried create a request able received email notification.

May advise how to check the log and resolve the issue?

Thanks.

Best Regards,

Sau Wen

[Akash Gupta · Accepted solution]

Hi,

Please check this KB

https://confluence.atlassian.com/jirakb/troubleshooting-why-a-user-did-not-receive-a-customer-notification-from-a-jsm-request-1142448401.html

-Akash