VIP Tickets _ Teams Notifications

[Suneel Babu Done]

Dear Community,

we have a VIP User Group in our Jira cloud,
If they've raised a ticket, we need to send notifications on individual Teams, Not in the Teams channel. As we were already dealing these tickets on Higher Priority base. 

Simply I would say, instead of checking mails, we want to send notifications on teams itself. That was the goal. How we can do this ??

Any help or suggestion would be much appreciated. 

Thanks In Advance.

Regards,
Suneel Babu,

[Mohamed Benziane]

Hi,

Welcome to the community.

If you need to send a message to a personal chat in Teams you will need to look for an addon or try to use the microsoft teams api with Automation.

Out of the box you can only send a message to a Teams channel using Automation.

Create a chat : Create chat - Microsoft Graph v1.0 | Microsoft Learn

Send a message in a chat : Send chatMessage in a channel or a chat - Microsoft Graph v1.0 | Microsoft Learn