Want to Create Custom Host Name to redirect to Jira ITSM

[Chris Savage]

I want to have the hostname support.mycompany.com point to mycompany.atlassian.net. I set up a CNAME record, which was what we did previously, that points to that, but it doesn't seem to work.

What do I need to do in Jira ITSM to be able to have this redirect work? 

[Evgenii]

Hi, @Chris Savage 

Welcome to Atlassian Community.

You need to additionally configure it in Atlassian Administration interface.
Here you can read, how you can configure it, to use with Atlassian Cloud instance:
https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/