We are having an issue with our Servicing System Administration Desk. It seems to be auto assigning

[Jennifer Ramey]

We are having an issue with our Servicing System Administration Desk. It seems to be auto assigning to Tim Webb when a ticket is created and I am unable to locate where this settings is or why its happening

[Marcus Jones · Accepted solution]

Hi Jennifer,

First thing you will want to check is under the project settings and then Details. At the very bottom of that page you will see a "Default Assignee" option. You will want to make sure that is set to "Unassigned"