What happens when I set an Approver on an issue?

[James]

I want to know if the user selected is sent an email or not? 

Are they asked to read the ticket an approve it or do you need to transition a ticket to a stage that requires approval for any email to be sent? 

[Dirk Ronsmans · Accepted solution]

Hi @James ,

By default when the issue is already in the approval stage nothing happens when you update the Approvers field.

There is indeed a transition required for the email to fire to the approver.

Other solutions with automation or email apps are possible but not out of the box.

[Derico Zymn]

So, we would be need to stay updated with the transition on every single time? 

Thanks in advance