What reporting, dashboard capabilities come with Jira Service Management?

[Shane Ryan]

I am new to Jira Service Management and I am currently evaluating this product for an enterprise role out but I am having trouble finding information regarding what reporting and dashboard capabilities are included with Jira Service Management. 

[Dan Brockwell]

Hey Shane, welcome to Jira Service Management! From the Reports section on the service desk sidebar, you can leverage several out-of-the-box reports like agent workload, SLA goals, time to resolution, customer satisfaction, and more.

Additionally, you can build custom reports, adding data series from your service desk, custom colouring/labels, and JQL query filters.

Check out this page for a more in-depth guide on what reports exist and how to set up custom reports
https://confluence.atlassian.com/servicedeskserver041/setting-up-service-desk-reports-969531111.html

- Dan (Associate Product Manager, Jira Service Management)