What's the best way to create reports in JSM?

[Vera_Valshonok]

Hi All, 

I am looking for the best way to create a report that can export per start & finish date apecific info.

Thanks

[John Funk · Accepted solution]

Hi Vera - Welcome to the Atlassian Community!

You can do a simple Filter with that information, and then export it. You can also use the filter in a Filter Results gadget on a Dashboard. 

[Akhand Pratap Singh · Accepted solution]

Hello @Vera_Valshonok

You can use certain default reports, refer: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports/ 

Or generate some custom reports based on start and Finish dates as well:

• Created vs resolved - Compares the number of requests created and resolved over time.

• Time to resolution - Compares the length of time taken to resolve requests of type or priority.

• SLA met vs breached - Compares the number of requests that have met or breached a service level agreement (SLA) goal.

• Incidents by priority - Compares the priority of incidents your customers have reported (for IT service projects only).

• SLA success rate - How your team is tracking towards their SLA goals.

• Service requests - The types of service requests by your service project.

• Problems by priority - Compares the priority of incidents your customers have reported (for IT service projects only).

• Change by type - This report is a change management report. It records the standard, normal and emergency changes.

• Time to approve normal change - This is a change management report. It shows the time for a change to go through, for example, an approval.

Refer: https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/ to create custom reports

[Alina Kurinna _SaaSJet_]

Hi @Vera_Valshonok !

If you're looking for a powerful and flexible way to create reports in Jira Service Management, I recommend trying our Marketplace app — SLA Time and Report, developed by my team.

What you can do with SLA Time and Report:

Custom SLA Configurations
Set up start, pause, and stop conditions based on your real workflows — statuses, comments, custom fields, or any criteria you need.

Real-Time SLA Monitoring
Track SLAs in real time with our SLA Grid and visual timers directly on the issue view.

Advanced Reporting
Generate detailed SLA reports with options to filter by assignee, project, priority, issue type, organization, or even custom fields.
Compare Met vs. Exceeded, check SLA trends, and analyze performance across multiple projects or teams. Export all necessary reports in different formats.

Dashboard Gadgets
Add interactive SLA chart and performance widgets to your Jira dashboards for at-a-glance tracking.

Custom Calendars & Time Zones
Set working hours, holidays, and time zones per team to ensure accurate SLA calculation across different regions.

Automate SLA Notifications
Set up automation rules to notify assignees when an SLA is about to breach. This ensures proactive responses.

If you have any questions about using SLAs or configuring the add-on, feel free to reach out!

Regards!