What's the diference between standard and premium licences about help desk implementation?

[Edwin Martinez]

I want to know  what is the difference between the licence standard and premium about the implementation of service request, incidents, problems and change controls. Because the information gave me from my supplier told me that is different to create and manage all the request types and it could be more hard from standard licence than the premium licence. what are the differences?

[Marc - Devoteam · Accepted solution]

Hi @Edwin Martinez 

Welcome to the community.

If you move to Atlassian Cloud, the functional working of JSM is the same.

Difference are on features available in the product and different limitation based on assets, and automations.

Details on standard vs premium or enterprise on Cloud can be found here; https://www.atlassian.com/software/jira/service-management/pricing 

On-prem is a different story, this functions in a way the same, but it lacks features or you have to but these as apps.

I would not recommend to opt-in to an on premise option in this age and time.

[gh]

Hi @Marc - Devoteam  this was a nice welcome to @Edwin Martinez !

and also a better answer than mine! Therefore I made a little excel sheet, which is about reasoning

- which features are the most valuable features for Edwins stakeholders in the value streams (if a value stream mapping is already done)

- which itil 4 practices / processes are to be changed or implemented

- when does he plan to implent which feature and

- with that   -  when will the premium be needed.

But this excel-sheet seems to me  "over-answering" the question....

have a nice weekend...

Gabriele

[gh]

Hi Edwin, I know the Jira service management from the enterprise edition hosted on Premise. 

here is the price plan with also the related features  https://www.atlassian.com/software/jira/service-management/pricing 

may be you can find here your answer https://community.atlassian.com/forums/Jira-Service-Management/Jira-Standard-Plan-VS-Premium-Plan/qaq-p/2934340.

when migrating from the former service management application to JSM we had a supplier who made an agile business analysis. 

will the business analysis be done by the supplier or do you have internal ressources?

...

write a little bit more on how you will be iinvolved in the implementation, will it be more as a Project manager or a stakeholder from the IT-Department....

How many Agents will use JSM, How many Requests and Incidents do you expect to be handled with JSM. will you use the assetmanagement within JSM to connect with the incidents and requests. Do you want to use Opsgenie... This will be supportet from the premium plan...

May be to save costs you can start with standard and then level up to premium... 

Greetings from old Germany

Gabriele