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Why are my hidden fields not hidden in agent view?

Katie Schneider
Contributor
September 9, 2021

agentview.png

2 answers

1 accepted

1 vote
Answer accepted
Katie Schneider
Contributor
September 13, 2021

This was related to custom fields visible during import.

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Kian Stack Mumo Systems
Community Champion
September 10, 2021

@Katie Schneider

Can you show an example of what you are seeing?  When I configure it as you have, my fields are hidden.

Katie Schneider
Contributor
September 11, 2021

I think maybe it has to do with what was hidden when I did the csv import? For instance I did my import then move the due date field to the hidden fieldsduedatehidden2.pngstillshowing.png refreshed and took a look at an issue and it still appears.

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