Why does it say “null” in the reporter details?

[Antonia]

Why does it say “null” under “Reporter details” on the right-hand side of the tickets?
How can I make it so that something appears there?

[Pedro Olmo · Accepted solution]

Hello @Antonia ,

Here what Atlassian Intelligence is giving you is a suggestion to reporter that ticket by searching for something similar in your ticket history and if it sees a match it will tell you in that field

regards

[Pedro Olmo]

Hello @Antonia ,

Have you been able to see my answer about the fields of ai atlassian?

regards

[Antonia]

Hi @Pedro Olmo

yes, I saw that, thank you! But since the field should actually be filled in, I have now contacted support.

[Marc - Devoteam]

Hi @Pedro Olmo 

I just enabled the feature on a heavily used project and indeed it show information about me in this field.

I don't consider this useful, in my opinion, where does this help me with?

As it shows only my profile date, if provided.

[Marc - Devoteam]

Hi @Antonia 

What kind of field is "Reporter Details" and what is set in the context of the field?

[Antonia]

Hi @Marc - Devoteam

I can't find the field under Work item > Fields. I think it just came with the AI.

[Marc - Devoteam]

HI @Antonia 

That's strange I have multiple instances with AI enabled, but that field isn't there.

Fields in the site panel are in a screen and layout and are made or coming from an app.

Is the field on a screen used by the work type or in the layout?

[Antonia]

Hi @Marc - Devoteam

thank you for your support.

I can't find this field anywhere, not even in a screen or layout, and I can't add it either because the field doesn't exist under Work items > Fields.

[Marc - Devoteam]

Hi @Antonia 

Check with Atlassian Support where the field is coming from, strange that it's not findable in your instance.

[Antonia]

Hi @Marc - Devoteam

I will do that, thank you.

[Marc - Devoteam]

Hi @Antonia 

Provide there feedback please, as I'm interesting to see where this comes from as well.

[Antonia]

"1. Atlassian Intelligence tries to display available information about the reporter (such as name, email, organization, etc.).

2. If it says "null," it means the AI could not retrieve any additional details about the reporter - possibly because the reporter is missing profile data, is an unregistered user."

Since my name is listed in the customer details, the AI should also find something, so they are now checking the backend.

[Marc - Devoteam]

Hi @Antonia 

I just enabled the feature on a heavily used project and indeed it show information about me in this field.

I don't consider this useful , in my opinion, where does this help me with?

As it shows only my profile date, if provided.

[Gee Espiritu]

Hello @Antonia 

Is this a custom field? I am just kinda new in configuring our jira and this is the first time that I've seen this field.

[Antonia]

Hi @Gee Espiritu

no, we didn't create it ourselves; it must have come with the AI.

[Gee Espiritu]

Thank you! I have to check this ours as well as AI might be putting up fields like this on our projects.