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Why tickets in Personal Queue / Need response do not disappear?

Francesca Frigeni
Francesca Frigeni
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December 13, 2023

Hi,

Can someone help me, please?

I have this problem: when I make an action on a ticket in Personal Queue / Need response Queue, the ticket remains in the Queue and do not disappear. 
What should I do to clean the Queue?

Thank you,

Francesca

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David Friedrich
David Friedrich
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December 13, 2023

Hi @Francesca Frigeni , welcome to the Atlassian Community.

Could you please provide a little more information in order to help answer your question.

How is your Queue configured (JQL). What action (=automation rule) exactly are you performing?

Thank you!

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