Workflow Customer Approval on Service desk whitout license.

[Julio Bordakevich]

We need a customer approval for some Service Desk Scenarios.

Tipically customers not requires license.

Can we implement a approval step to the customer whitout license ?

[Esteban Diaz]

Hi @Julio Bordakevich , 

short answer: yes you can 😉

And here is a document that will guide you through the approvals configuration:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/