can Jira admin setup user profile on behalf of user?

[Jedsada Rangsethienchai]

Normally user is able to setup user profile such as title and department on their own credential. However, Jira admin want to setup these two fields on behalf of user to standardize user profile and minimize number of fields that user has to input.

[Ashok Shembde · Accepted solution]

Hi @Jedsada Rangsethienchai

In Jira, an administrator cannot fully set up or modify a user's profile on their behalf, as user profile management (like changing email addresses, updating names, or setting avatars) is typically managed by the users themselves. However, Jira admins do have control over user account settings related to roles, permissions, groups, and projects.

[Jedsada Rangsethienchai]

Hi Ashok thank you for your answer.

[John Funk · Accepted solution]

Hi Jedsada,

No, that is not possible. The user must do it directly. 

[Jedsada Rangsethienchai]

Hi John

Acknowledged thank you

[John Funk]

You are welcome.

[Laurie Sciutti]

Hello @Jedsada Rangsethienchai ~ I know that ScriptRunner has a "Switch to a different user" built-in script that would work but I believe it's only available for Data Center and not Cloud.  Have you looked into maybe pulling in attributes from your Identity Federation process?