can't enter reporter email

[Wendy Morency]

Sometimes I try to change the reporter email in a ticket created by a forwarded email by staff. The public user's email is there but I can't change the reporter email. It says No Options. How can I enter a different reporter email if the system doesn't recognize it? 

thanks,

Daboopster

[M Amine]

Can you check your project permission "Modify Reporter" ?

[Wendy Morency]

Thanks! I will look for that and let you know.

[Wendy Morency]

It looks like I have that permission to modify reporter. The issue I believe is when the system doesn't recognize the email.