can you define what a week is (eg Mon-Sun) - as used in JIRA service desk reports

[Robin Bremers]

can you verify what a week is (eg Mon-Sun) - as used in JIRA service desk reports

[Robin Bremers · Accepted solution]

Thanks Judd

[Gulcin Nacak]

Hi @Judd Garratt,

Could you explain how calculate percent of successful this week?

[Judd]

To answer your question Robin,

On the SLA screen all percentage success numbers are calculated based on a rolling 7 day period.

Judd

Designer, JIRA Service Desk

[Diego Zarpelon]

Hey Robin.

JIRA service desk use the global JIRA configurations to set that.

You can take a look on this to configure it on JIRA or here for agile projects

[Robin Bremers]

A user asked me about the Week that is shown in:

Jira Service Desk, SLA screen, Goals - Success this week

does that week mean from last Monday ?