how do I delete a locked custom field?

[Sean]

I created a custom field called, "Assigned to Group" and later created an SLA called "Assigned to Group"

Unfortunately the SLA created a locked custom field called "Assigned to Group" and now some of my agents are confused about which field to select when they are building queries. 

I deleted the SLA and re-created it with a new name, but the old locked field is still there. Is there any way to delete that? 

[Andrew Morin · Accepted solution]

I believe if you are using Jira cloud you can't do it.

Cloud suggestion

https://jira.atlassian.com/browse/JSDCLOUD-186

Jira Server/DC

https://jira.atlassian.com/browse/JSDSERVER-186

Docs

https://confluence.atlassian.com/servicedesk/managing-sla-data-660967489.html

[Sean]

Thanks Andrew! I following the instructions on this link you shared:

https://jira.atlassian.com/browse/JSDCLOUD-186

After I removed the SLA metric associated with the custom SLA field, I was able to go into the Configuration of our Jira Service Desk cloud app and use the "Clean Up" button to remove the SLA-based custom field. 

Now the field no longer appears in queries.

Thank you and have a Happy New Year!

Sean