how do i get a technical support easier

[Nurlan Moldosherip]

need help

[Valerie Knapp]

Hi @Nurlan Moldosherip , welcome to the Atlassian Community and thanks for your post.

The answer to your question is, it depends!

If you need help with something specific, a lot of people write here, as you have done, with a question about an automation or a configuration that they need help with. Typically, in that case, we would expect that the person who creates the post gives us some context for what they are trying to do, why they want to do it, what they have already tried and what the result was.

If you are trying to learn how to configure Jira Service Management, there are also some training materials made available by Atlassian to help you do this. https://community.atlassian.com/learning/catalog?product=Jira+Service+Management 

If you need help getting started / in general with Jira or Jira Service Management, as someone who works for an Atlassian Solution Partner, this is usually paid work that we do together with a customer. If you have any budget for this, you can search for a partner in your geographical area that has a specialization in the area you need help with - https://partnerdirectory.atlassian.com/ 

Otherwise, if something is wrong, you can also open a support ticket to Atlassian here - https://support.atlassian.com/contact/#/ 

Please let us know more about what kind of help you need.

Best wishes

[Nurlan Moldosherip]

it is a nightmare to get through the ticketing. It never reached anywhere after following the instruction. Just wasted my hours of time

[Trudy Claspill]

If you tell us more about your experience with trying to open a ticket we might be able to help you do that more effectively.

Only users that are Administrators or Billing/Technical Contacts for their Cloud products are able to open support cases directly with Atlassian support. Non-admins should be contacting their local product admins as the first line of support.