how do i know issue is created through portal or restful api or phone or email ?

[ashokreddy nemilidinne]

is there any way to know which field i am going to refer issue created in jira ?

[Susan Hauth _Jira Queen_]

You can jql

request-channel-type = jira

[Alexey Matveev]

Hello,

There is no such field. The channel contains only Protal, Jira and Email values. You can not add phone or rest api there.

You would need to make a different field and to fill it upon creating an issue. You would need a plugin to fill this field automatically like Power Scripts or ScriptRunner.

[ashokreddy nemilidinne]

in jira documentation they gave like below

• email: requests submitted via email
• jira: requests created using JIRA
• portal: requests created using a Service Desk portal
• api: requests created using a REST API

is there any default value for this request-channel-type property ?

[Alexey Matveev]

There is no default value. It will be always filled with a value. Anyway there is no phone.

[ashokreddy nemilidinne]

i have created a web hook using JQL condtion but it's not  triggered.i amusing these condtion to trigger web hook request-channel-type=jira,how to i use request-channel type in JQL.

[Alexey Matveev]

You can use like this:

request-channel-type = jira

Make sure that you defined the correct event for your web hook.

[ashokreddy nemilidinne]

is there any way to generate custom issue id in jira to create a new issue ?

[Alexey Matveev]

No, you can not generate an issue id or change the issue key. You can add a new field with your custom logic

[ashokreddy nemilidinne]

thanks for quick reply.i have created webhook,to update issue in jira,but it's not triggered the web hook.i am using the following url.

https://jirafreshdeskintegration.azurewebsites.net/api/UpdateFreshdeskTicket

[ashokreddy nemilidinne]

Can you reply what is the problem ?

[Alexey Matveev]

You can ask a different question in the Community. I guess this question does not relate to your initial question

[Tushar]

You can refer channel (sys field) on the view screen of Jira.

[ashokreddy nemilidinne]

how can i go view screen of jira.