how to create specific forms like "i want to add a new functionality in my website"

[David Bismuth]

hello

I'm searching details on this functionality in Jira : I need to make specific forms that my clients could use to ask me software evolution/new functionality.

i need to make a form with my specific questions, and i need to have the liberty to manage the text blocs, the radio list, the subjects, etc...

could you help me in making this?

thanks

David Bismuth

[Nikola Perisic]

Welcome @David Bismuth 

You can definetely make the forms in JSM. You can find the full guide here: https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

Also, are your clients outside of your Atlassian organisation? If yes, you would need to enable your JSM project to enable the users who don't have the Atlassian license to access your forms.

What you can also do is also to specify the questions and make your forms more dynamic by defining the sections in your forms (section start/section end). Here you can specify the condition on which part of your form will show to the client based on the option they have selected. Yes, you can add radio buttons, checkboxes and more.

[Olha Yevdokymova_SaaSJet]

Hi David,

You can absolutely create a custom form in Jira that allows your clients to request software enhancements or new functionalities. Jira itself provides Forms in Jira Service Management (JSM), but if you need more flexibility—such as custom design, possibility to embed on website and structured submissions reports—Smart Forms for Jira is a great solution.

How to Set Up a Feature Request Form in Jira Service Management (JSM)

If you’re using Jira Service Management, you can create a form within a service project:

1. Go to Project Settings → Forms.
2. Click Create Form.
3. Add form fields like:
   • Short text fields for request titles.
   • Paragraph fields for feature descriptions.
   • Dropdowns or radio buttons for priority selection.
   • Checkboxes for additional preferences.
4. Attach the form to a Request Type, so customers can fill it out from the portal.

This works well but is somewhat limited in terms of dynamic pre-filling, and external sharing.

---

Advanced Form Customization with Smart Forms for Jira

If you need more control over form structure and automation, Smart Forms for Jira provides:

✅ Drag-and-Drop Builder – Easily create structured forms with 15+ form element, attachments and custom fields.
✅ Pre-Filled Fields – Automatically populate form fields options with Jira data (e.g., selecting a product version from Jira).
✅ Conditional Logic – Show or hide fields dynamically based on previous answers.
✅ External Sharing – Send forms via a link or embed them on your website, allowing customers without Jira access to submit feature requests.
✅ Automation – Automatically create Jira issues from form submissions and assign them to the right team.

Steps to create a feature request form in Smart Forms for Jira:

1. Install Smart Forms for Jira (from the Atlassian Marketplace).
2. Open Smart Forms for Jira in your Jira instance.
3. Click Create Form and design your form:
   • Add a "Feature Title" text field.
   • Include a "Feature Description" paragraph.
   • Use dropdowns/radio buttons for priority or category selection.
   • Set up conditional fields to capture additional details when needed.
4. Save the form and choose how to distribute it:
   • Attach it to Jira issues.
   • Share it externally with a public link.
   • Embed it on a website or Confluence page.
5. Configure automated features:
   • Auto-create Jira issues from form responses.
   • Route requests to the appropriate team based on form selections.

---

Which Option is Best for You?

• If you need a basic form inside Jira Service Management, use JSM Forms.
• If you need more flexibility, automation, and external sharing, try Smart Forms for Jira.

Would you like a step-by-step video guide or screenshots to help you set this up? 😊