how to email to a Jira ticket

[Danny Bishop]

HI All, I just want to be able to add emails to Jira tickets... how do I do this?

[Christopher Yen · Accepted solution]

Hi Danny,

I believe you just need to email the address set up in your JSM project (project settings > channels & self-service > email) and the issue key needs to be in the subject line. The email will be added in the comment / activity section of the issue

[Danny Bishop]

Ok thanks, just wasn't sure I wanted a new issue created each time someone emails it without the issue key in the subject; it does, but there is no notification or action so that's ok.

Thanks.

[Chris Rainey]

Hi @Danny Bishop 

Can you elaborate a little more on what you're looking for? Are you looking to include collaborators/stakeholders on a ticket? 

[Danny Bishop]

no - I get a lot of email in parallel with the Jira Service Management - I just want some way to easily send that email to log it in the ticket that I normally create and mange myself