how to make the client select or assign his agent

[Jose_Salvador_Covarrubias_Olivares]

I want that when a new ticket is opened the client can select the agent that will solve their problem

[Thomas Deiler · Accepted solution]

Dear @Jose_Salvador_Covarrubias_Olivares ,

unfortunately, that breaches the concept of SD. This would reveal the inner organisations employee structure.

You can't do.

So long

Thomas