i am figuring out how to get an email notification when i make a comment?

[Phap Hoang]

I am working on an issue and I made a comment but I want the reported to know that I made a comment, is there an option to have Jira send out email notification? if so how can I configure that?

second, is it possible for the customer to see the queue/workload? like allow them see where their request is in the queue?

[Kleber Pauta - ReleaseTEAM]

Welcome to the community @Phap Hoang

For your first question, email notifications are controlled at the project level. For more information on how to configure these notifications, please refer to the Create and edit the content of your customer notifications documentation page.

For your second question, if your customers have portal access, they should be able to navigate to all of their open tickets by navigating to the portal, clicking on their profile pic on the top right corner > Requests. By default, customers should see their request type, summary, status, service project, and requestor of each submitted request. These columns can be configured by a project admin.

[Igor Medeiros - Modus Create]

Hi @Phap Hoang

Not sure if you open to use 3rd party apps to solve this, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable notification rules, templates, and much more.

Feel free to reach out!